This Privacy Policy describes how www.apcanopy.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@apcanopy.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels . Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

How do I withdraw my consent?

If you change your mind after opting in, you can contact us at support@apcanopy.com at any time to withdraw our contact with you and continue to collect and use your information.

Disclose

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

How we store and protect your information

We will provide you with services for as long as is necessary (for example, as long as you have an online account with us) or to meet our own obligations (for example, to prevent fraud, meet regulatory requirements, resolve disputes, improve our services, or maintain security, and In each case consistent with applicable law. We may retain fully aggregated or anonymized non-personal information for an extended period of time.

We do our best to provide you with a safe and convenient shopping experience. We have implemented various technical and organizational security measures to help protect you and the personal information we collect about you. Please note that we will never email you for account information, such as your username, date of birth, credit card information or other personal information. Finally, we will never email you attachments that you can open. If you receive suspicious emails that appear to be from us, please contact us support@apcanopy.com.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide us.

However, some third-party service providers (such as payment gateways and other payment transaction processors) have their own privacy policies regarding the information we need to provide them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies in order to understand how these providers will handle your personal information.

In particular, keep in mind that some providers may be located in or have facilities in jurisdictions different from yours or ours. Therefore, if you choose to conduct a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the personal information you use in completing the transaction may be disclosed under United States law, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer bound by this Privacy Policy or our website's Terms of Service.

When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy policies of other websites and we encourage you to read their privacy statements.

This website is not intended for use by children. We do not knowingly collect any personally identifiable information submitted by site visitors under the age of 18.

Protecting your order information is important to us. We use industry-standard Secure Sockets Layer (SSL) technology to keep your online order information secure. SSL encryption is a method of encrypting information transmitted over the Internet. To check the security of your connection, look at the top left corner of your browser window after accessing the server. If you see an undamaged key or a closed lock (depending on your browser), SSL is active. You can also double-check by looking at your browser's URL line. When accessing a secure server, the first character of the site address should be changed from "http" to "https". Some versions of browsers and some firewalls do not allow communication through secure servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, while we are committed to protecting your personally identifiable information.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.